Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of EADA

01. What is the EADA Whistleblower Channel?

It is a communication channel available to all those defined groups: clients, participants, employees, teachers and suppliers, with access to this channel. Through this means you can send communications referring to the areas of application of the Code of Ethics or any other internal policy and standard of application of EADA.

This channel is not intended to manage emergencies or emergencies. Contact the authorities or emergency services in this case.

If you want to review the reportable behaviors, you can go to our Code of Ethics.

02. What types of crimes can I report?

Those criminal offenses established both in the Spanish Penal Code and in regulations of other countries in which EADA operates, which are carried out by a legal representative or employee, for the direct or indirect benefit of EADA. Such as bribery of public officials, corruption in business between individuals, discovery and disclosure of secrets.

03. Can I report a work situation if I do not belong to the company?

Yes. The channel is open so that different actors of the business ecosystem can help detect illegal activities. In any case, if they are complaints about the service offered, there are other channels enabled. In the case of participants, they should go to the lower menu of the Campus, "contact", "EADA responds".

04. Why do I have to report what I know?

Integrity, responsibility and transparency are core values ​​for EADA. We have an obligation to know and understand our Code of Ethics. We also have a responsibility to report any possible breach of our Code.

05. Who handles complaints?

The Compliance Committee. The members of the Compliance Committee initiate the corresponding investigations. If deemed necessary, the research is outsourced. People involved in the investigation are also subject to the duty of confidentiality and privacy policy.

06. Is anonymity guaranteed in the complaint?

In the reporting process, you can decide whether to report your personal data or not. If you decide not to do so, you will need to establish your own follow-up through the whistleblower channel to see progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from where it connects.

07. I've lost the access code to check the status of the complaint. What can I do?

Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to follow up on the communication, that does not mean that the investigation does not follow its course, simply that you will not be able to see how it is progressing, or provide more information if the company requires it.

08. When will I receive a response about my complaint or inquiry? What is the resolution period?

The Compliance Committee will communicate the acceptance of the complaint / query within a maximum period of 7 days. The period for resolving the queries will be a maximum of 90 days, unless the complexity of the case requires a longer period justifiably.

09. How is personal data processed?

In accordance with the provisions of current data protection regulations, whoever has access to the Channel is responsible for the treatment, management and storage of the personal data of all the people involved in the queries and complaints. Both these and the external experts hired comply with the technical and organizational measures necessary to guarantee the security of the data and prevent its alteration, loss and unauthorized treatment or access.

The platform is designed to apply current regulations on personal data protection, specifically article 24, on reporting channels.

10. Where is the platform that manages the channel?

The complaints channel works on an external platform, Reports are received by this company and automatically forwarded to the company for evaluation. The Ithikios servers are in CPDs in European territory. Your data is encrypted to avoid the risks of intrusion as much as possible.